Please also allow extra time for delays during Busy Periods, Bank Holidays and Unexpected Complications:
- Covid-19
- Vehicle Breakdowns
- Weather
- Missing/Incomplete Address Details
- Unable to locate the address
- Loss or Damage
Delivery Information
Delivery Options (UK Mainland)
Standard Delivery
Royal Mail standard service / 2nd class tracked & signed (2 - 5 working days) Excluding Sundays and Bank Holidays - £3.99 (UK MAINLAND ONLY)
Next Working Day Tracked Service With Royal Mail - £4.99 (orders made after 1pm Friday will be dispatched following Monday)
- Only orders placed before 1pm qualify for Next Working Day Delivery
- Service Available from 9am Monday until 1pm Friday
- Excludes Bank Holidays
- This is not a guaranteed service.
Click & Collect (Goose Island Ltd Warehouse, Swansea, Llansamlet)
- Approx. 72h hour turnaround.
- The following postcodes qualify for the Click & Collect Service: SA1 SA2 SA3 SA4 SA5 SA6 SA7 SA8
Order Tracking
Once your order has been dispatched, you will receive a confirmation email from Goose Island with your tracking number and link to follow your parcels journey.
For Next Day Delivery orders, Royal Mail will also contact you directly via email/SMS to update you and provide you with a 1 hour delivery window of which you can amend with Royal Mail themselves. Please do not contact Goose Island with your delivery instructions as these MUST be given directly to the Courier.
If you require updates on your delivery, you can contact the courier
Late/Missed Deliveries
Unfortunately, once we have passed your parcel to the courier, it is the responsibility of the courier to fulfil the requested delivery service and meet our expected standard. In the case of your delivery being late or missed, please check your tracking information in your dispatch notification email and contact the courier directly.
Refunds
Please note we are unable to refund delivery costs in an instance where a parcel is delayed, or delivery is missed for the following reasons:
- The courier has attempted delivery but has unfortunately missed you.
- The courier has for unforeseen circumstances been unable to reach you
- Vehicle Breakdowns
- Covid-19
- Unable to locate your address
- Incorrect address provided
Orders Delivered in Safe Place Or With A Neighbour
If you request for your order to be delivered to your safe place or with a neighbour, this is at your own risk and we are not liable.
Any items ordered on a Friday after 1pm will be dispatched the following Monday.
Homeware & Accessories will be sent using either Royal Mail or DPD on a 24 Hour Courier Service depending on the size and weight of the item(s) ordered. You can select Next Day Courier Delivery at checkout, which will assign you a 1-hour delivery time slot. Royal Mail items will be sent first class. Our cut off dispatch time for Homeware & Accessories is 2.30Pm Monday – Friday. Next day deliveries will only be able to take place Monday – Friday. We don't deliver on a Saturday by way of normal.
Furniture deliveries will be sent using a 2-man pallet service. We will contact you to arrange a suitable day of delivery ensuring you are at home to receive your furniture. Delivery times will be approximately 3-7 working days depending on your requirements. We don't deliver on a Saturday by way of normal.
