Delivery & Shipping

Delivery Options

Standard Delivery
3–4 working days
£3.99

Tracked Delivery – Recommended
36–48 hours with tracking updates
£4.99

Next Working Day Delivery
Order before 3:30pm Monday – Thursday
£5.99

Orders placed after 3:30pm Monday to Thursday will be dispatched the following working day.

Next day orders placed on Friday will be dispatched on Monday.

Please note next day delivery is not a guaranteed service, as delays may occasionally occur within the courier network.

Free Delivery

Free UK Delivery on orders over £95

International Delivery

We regularly ship to customers across Europe, the USA and many other international destinations worldwide.

International delivery starts from £12.99, with delivery times varying depending on the destination country and local postal services.

Once your order has been dispatched, you will receive a tracking link so you can follow your parcel’s journey.

Please note that customs procedures may occasionally cause delivery delays, which are outside of our control.

Any import duties, taxes or customs charges applied by the destination country are the responsibility of the customer.

Click & Collect

Available from Goose Island Ltd Warehouse – Llansamlet, Swansea

24 hour turnaround

Collection Hours
Monday – Thursday: 9am – 5pm
Friday: 8:30am – 3:30pm

This service is available for customers in Swansea and surrounding areas.

You will receive a collection notification email once your order is ready.

Please do not arrive to collect your order until you have received confirmation that your order is ready.

Order Dispatch & Tracking

We aim to dispatch orders as quickly as possible.

Orders placed after 2pm on Fridays will be dispatched the following Monday.

Once your order has been dispatched you will receive a tracking email from Goose Island containing your tracking link.

For tracked services Royal Mail may also provide delivery updates and a delivery time window.

Delivery Enquiries

Once your order has been dispatched, delivery updates can be followed using the tracking link provided in your dispatch email.

If your parcel has not arrived within the expected delivery timeframe, please allow an additional 24 hours, as courier delays can occasionally occur.

If your parcel has still not arrived after this time, please contact our team and we will be happy to assist.

Delivery Information

Safe Place / Neighbour Deliveries

If you request for your parcel to be left in a safe place or with a neighbour, this is done at your own risk.

Once the courier confirms delivery and provides proof of delivery, including photographic evidence where available, Goose Island cannot accept responsibility for parcels that are subsequently lost or missing.

Proof of Delivery

If a courier confirms that a parcel has been delivered to the delivery address provided at checkout, including where photographic proof or GPS confirmation is supplied, the order will be considered successfully delivered.

Goose Island cannot be held responsible for parcels that are lost, stolen or misplaced after delivery has been confirmed by the courier.

Address Accuracy

Customers are responsible for ensuring that the delivery address provided at checkout is correct and complete.

If an incorrect or incomplete address is supplied and the parcel is returned to us by the courier, an additional delivery charge may apply to resend the order.

Goose Island cannot be held responsible for delays or failed deliveries caused by incorrect address details provided at checkout.

Orders placed separately cannot be combined once processed.

Refunds on Postage

Delivery charges are non-refundable where:

  • Items are returned because they are unwanted, unsuitable or do not fit
  • The courier attempted delivery but no one was available
  • Incorrect delivery information was provided
  • The courier was unable to access the address
  • Courier delays occur outside of our control

Orders placed separately cannot be combined once processed.