Returns

We hope you absolutely love your Goose Island order.
But if something is not quite right, return it within 30 days of delivery.

Returns via Royal Mail: £3.50 deducted from your refund

How to Return

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1. Prepare

  • Complete the returns form from your parcel
  • Place it inside the package
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2. Pack

  • Items unworn, unwashed, with tags attached
  • Shoes tried indoors only + original box
  • Securely packed
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3. Ship

  • Use the Royal Mail label/QR code
  • Drop off at any Royal Mail point
  • Keep proof of postage

Important – Tracking Your Return Arrival

Royal Mail returns arrive with us in large mixed sacks. We are not able to sort through the sacks to identify individual orders or send arrival notifications.

Please check the status of your return directly with Royal Mail using your tracking number. This is the best way to know when your return has reached us.

When Will I Get My Refund?

Allow 10–14 days from posting for your return to reach us and be processed.

  • Royal Mail returns usually take 3-4 days to reach us
  • Returns are processed in the order received
  • Refund issued to your original payment method
  • You’ll receive a confirmation email
  • Your bank may take 2–5 extra working days to show the refund

Return Conditions

  • Must be returned within 30 days of delivery
  • Unworn, unwashed, unaltered, with all original tags
  • Free from makeup, tan, perfume, deodorant, odours or marks
  • In original condition suitable for resale
  • Earrings are non-returnable for hygiene reasons

Items not meeting these conditions may be refused and returned to you at your cost.

Frequently Asked Questions

Faulty or Incorrect Items +

Faulty items returned via Royal Mail will have the £3.50 fee waived. Report within 30 days.

For more help email customerservice@goose-island.co.uk

Exchanges +

We don’t offer direct exchanges. Return the item for a refund and place a new order.

Original Delivery Charge +

Delivery charges are not refunded unless the item arrived faulty.

Multiple Orders +

Please return each order in a separate parcel. Combining orders can delay processing.

International Returns +

Use a tracked service at your cost. Postage refunded only for confirmed faulty/incorrect items

Please return your item(s) using a recorded delivery service for your own insurance ensuring postage is pre-paid to the following address:

Goose Island, Unit 6, Tower Court, St David's Road, Llansamlet, Swansea, SA6 8RU.

Fair Use Returns Policy

We review accounts with consistently high or unusual return activity. Misuse may result in restricted returns or declined future orders.

Need Help?

Email us at customerservice@goose-island.co.uk
Please include your order number.