Frequently Asked Questions


I signed up but didn’t receive my 15% discount code +
Make sure you subscribed via the sign-up form on our homepage. Use code 'NEW15' at checkout (this discount code is only valid for first order customers).
Why was I charged shipping even though I thought I qualified for free shipping? +
Free shipping applies when your order reaches £95 after discount codes. Discount codes reduce your total, so you may fall below the threshold.
I emailed over the weekend – when will I get a reply? +
Our office hours are 9am–5pm, Monday to Friday. We reply to emails in the order received and aim to respond within 24–48 hours.
Can I change or cancel my order? +
Yes – please email us before 3pm–4pm Monday to Friday, as that’s when orders are dispatched.
How do I track my order? +
You’ll receive an email or text with your Royal Mail tracking link once your order is dispatched. 
I forgot to use my discount code +
Unfortunately we can’t apply forgotten codes after the order is placed. Please use it on your next order.
What should I do if I receive a faulty or incorrect item? +
Please contact us right away emailing customerservice@goose-island.co.uk. We’ll sort it out quickly.
Why doesn’t my discount code work? +
Make sure the code is spelt correctly, is still valid, and uses UPPERCASE letters. Only one promotional code can be used per order.
How do I check my loyalty points? +
Log into your account using the rewards tab at the bottom right of the website to view your points and order history.
What payment methods do you accept? +
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Shopify Payments.
What does “One Size” mean? +
Our “One Size” styles vary. Check the product description for suggested size guidance.

Pre-Order FAQs

Can I order In Stock + Pre-order items together? +
Yes, but the whole order will be dispatched together once the pre-order item arrives. Order separately if you need the in-stock items sooner.
When will my pre-order item be shipped? +
Pre-order items are dispatched as soon as they arrive with us (priority processing).
Can I return a pre-order item? +
Yes. The 14-day return window starts from the date you receive the item.

Still have questions?

Email us at customerservice@goose-island.co.uk
or call 01792 712299 (Mon–Fri, 9am–5pm)