Frequently Asked Questions


I signed up but didn’t receive my 15% discount code +
Make sure you subscribed via the sign-up form on our homepage. Your code is emailed to you straight after you sign up, so please check your junk or spam folder. The code is only valid on your first order. If you still can’t find it, email us at customerservice@goose-island.co.uk.
Why was I charged shipping even though I thought I qualified for free shipping? +
Free shipping applies when your order reaches £95 after discount codes. Discount codes reduce your total, so you may fall below the threshold.
I emailed over the weekend – when will I get a reply? +
Our office hours are 9am–5pm, Monday to Friday. We reply to emails in the order received and aim to respond within 24–48 hours.
Can I change or cancel my order? +
Yes – please email us before 3pm–4pm Monday to Friday, as that’s when orders are dispatched.
How do I track my order? +
You’ll receive an email or text with your Royal Mail tracking link once your order is dispatched.
I forgot to use my discount code +
Unfortunately we can’t apply forgotten codes after the order is placed. Please use it on your next order.
What should I do if I receive a faulty or incorrect item? +
Please contact us right away emailing customerservice@goose-island.co.uk. We’ll sort it out quickly.
Why doesn’t my discount code work? +
Make sure the code is spelt correctly, is still valid, and uses UPPERCASE letters. Only one promotional code can be used per order.
How do I check my loyalty points? +
Log into your account using the rewards tab at the bottom right of the website to view your points and order history.
What payment methods do you accept? +
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Shopify Payments.
What does “One Size” mean? +
Our “One Size” styles vary. Check the product description for suggested size guidance.

Pre-Order FAQs

Can I order In Stock + Pre-order items together? +
Yes, but the whole order will be dispatched together once the pre-order item arrives. Order separately if you need the in-stock items sooner.
When will my pre-order item be shipped? +
Pre-order items are dispatched as soon as they arrive with us (priority processing).
Can I return a pre-order item? +
Yes. The 30-day return window starts from the date you receive the item.

Still have questions?

Email us at customerservice@goose-island.co.uk
or call 01792 712299 (Mon–Fri, 9am–5pm)