Technical Issues & Queries

What should I do If I have Forgotten My Password? 
At log in, whether this be your website account or Loyalty Club Account, click the “forgot password” option and follow the steps to reset. Unfortunately due to GDPR laws, we are no longer able to manually reset your password, so if you are having issues receiving your password reset email please check your spam and junk and try again. Our customer service team will not be able to resend this or amend your password.
How Do I Change My Password? 
Need to change your password? Log in using your current password, follow the steps under account information. Forgot your password? At log in, click the “forgot password” option and follow the steps to reset. Unfortunately due to GDPR laws, we are no longer able to manually reset your password, so if you are having issues receiving your password reset email please check your spam and junk and try again. Our customer service team will not be able to resend this or amend your password.
How Do I Change My Email Address? 
It's super simple! Just log into your account using your old email address and click on 'edit email address/password' under My Info Once these changes have been made, hit continue and your changes will be saved!
Why Am I Experiencing Problems When Entering My Details? 
This is a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.
How Do I Unsubscribe From Your Newsletter? 
Just hit 'Unsubscribe' button at the bottom of the email newsletter.
How Do I Change My Saved Address? 
Simply log into your account and click the 'view address' option. From here you can either create a new one or edit an existing one.